Words alone are very powerful and they have a big influence what your employees and customers think. If you don’t set both of these groups’ expectations up front, your company will never be able to excel in customer service. Focus…

People like to listen and follow leaders, they are inspired by. A recent example is Steve Jobs, who not only inspired his employees better but also customers to buy products. There are six, and only six, ways to earn respect.”…

The working efficiency is important for better productivity,better working environment,and to be professional at work. Before aprossing the points, there are questions to ask :1-Do you have toured the area in which you exercise your work ?2-Does your professional relationship…

Everybody knows a communications outlaw. Maybe it’s the colleague who sends you three emails in the space of an hour, each with partially formed ideas about a project. Or the conference call host who lets the conversation ramble, without any…